سياسة الإسترجاع

Last updated: 10 October 2026

At 1stHairly, operated by First Hair For Cosmetics in Qatar, please contact us if you need an exchange or experience a problem with your order.

1. Change-of-Mind Exchanges

We offer exchanges for eligible items if you contact us within 24 hours of delivery.

To qualify, items must be unused, unaltered, and returned with their original packaging.

For wigs:

• The lace must remain intact and uncut.

• The wig must not have been worn, installed, washed, cut, coloured, or heat-styled.

• No glue, spray, perfume, or other product should have been applied.

Hair products and accessories must be unused, with any original hygiene seals intact.

Change-of-mind exchanges are subject to inspection and replacement stock availability. We do not offer refunds solely for a change of mind, except where required by applicable law.

2. Wig Fit and Style

Please check the size, construction, colour, and description before ordering. Contact us if you need help choosing a wig.

If you have a fit concern after delivery, contact us within 24 hours before cutting the lace, installing, or altering the wig. An exchange may be available if it meets the conditions above.

3. Exchange Delivery Charges

For a change-of-mind or preference-based exchange, the customer pays the return delivery charge and the delivery charge for the replacement item.

Any product price difference will be explained and agreed before the exchange is confirmed.

4. Incorrect, Damaged, or Defective Items

If you receive the wrong item, an item damaged on arrival, or a defective product, contact us as soon as possible. Please include your order number, a description of the issue, and photographs or video where possible.

We encourage you to report visible issues within 24 hours so we can assist quickly. This is not a deadline that removes your legal rights, including for defects discovered later.

We will assess the issue and provide the refund, replacement, repair, or other remedy required by applicable law. We will cover necessary return and replacement delivery costs where the issue is our error or a confirmed product defect.

5. Hygiene and Product Condition

Our restrictions on used, opened, or altered items apply to voluntary change-of-mind exchanges. They do not exclude your rights where goods are defective, misdescribed, or otherwise fail to meet applicable legal requirements.

Damage caused by improper care, excessive heat, misuse, or alterations is not itself a product defect.

6. How to Request a Return or Exchange

Contact us using the details below and provide:

• Your order number or proof of purchase.

• The item concerned.

• The reason for your request.

• Photographs or video, where relevant and available.

We will explain the next steps and provide return instructions. Please contact us before sending an item back so we can arrange the correct receiving details.

Pack the item securely, including its original packaging where available.

7. Refunds

Where a refund is due, we will confirm the amount and arrange it through the original payment method where possible, or another method agreed with you.

We will explain the expected processing time when confirming the refund. The time taken for funds to appear may depend on your bank or payment provider.

8. Your Consumer Rights

Nothing in this policy limits your rights under applicable consumer protection law. The 24-hour change-of-mind exchange period does not restrict your rights concerning defective, incorrect, or misdescribed goods.

9. Contact Us

Email: 1sthairly@gmail.com

Instagram: @1sthairly

TikTok: @1sthairly_

Telegram: @FirstHairlyOrders